1. WEBSITE TERMS AND CONDITIONS OF USE

1.1 Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use this website.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, images, and layout, is the property of Concept-MEP Limited unless otherwise stated. Use of any materials without written consent is prohibited.

1.3 Acceptable Use

You agree not to use the site in a way that may damage, disable, or impair it, or interfere with any other user’s use. Unlawful or harmful use is strictly prohibited.

1.4 Limitation of Liability

Content is provided "as is" without warranties. We are not liable for any loss or damage resulting from reliance on website content.

1.5 Governing Law

These terms are governed by the laws of England and Wales and any disputes will be subject to the exclusive jurisdiction of its courts.

2. PRIVACY POLICY

Data Controller: Concept-MEP Limited

2.1 What Data We Collect

• Contact details submitted (name, company name, postal address, email, phone number if applicable)
• IP addresses and browser details (via cookies)
• Project or enquiry details

2.2 How We Use Your Data

• To respond to your enquiries
• To provide services and proposals
• For internal analysis (e.g. website performance)
• To send invoices or policies you have requested
• To communicate with you regarding our services

2.3 Payment Information

• We will store payee name, billing contact details (if applicable), card type (e.g., Amex, Visa) (card payments only). We don’t take any card details for any payments we receive. Our payments are received by bank transfer.
• Any data is kept purely to allow cross-checking in the event of accounting imbalance, customer payment enquiries or investigation by tax authorities (i.e., mandatory accounting requirements).
• Information you supply relating to works you have lodged with us (i.e., copyright ownership and work titles).
• Enquiries we have received via email, web-form or post.
• We may also store your IP address for security reasons and to enable us to investigate technical problems if you experience a fault whilst using our site.

2.4 Legal Basis

We process personal data based on consent, contract, or legitimate interest.

2.5 Sharing Data

We do not sell personal data. Third-party services (e.g. website hosting, analytics) may have access only as required.

2.6 Data Retention

We retain personal data only as long as necessary to fulfil the purposes collected or as required by law.

2.7 Your Rights

You have the right to:

• Access your data
• Request correction or deletion
• Withdraw consent
• Lodge a complaint with the ICO (www.ico.org.uk)

3. COOKIE POLICY

What Are Cookies?
Cookies are small text files stored on your device when you visit a website.

3.1 Types of Cookies We Use

• Essential cookies: For site operation (e.g. session control)
• Analytics cookies: Google Analytics for site usage statistics
• Functionality cookies: To remember preferences

3.2 Managing Cookies

You can manage cookies via your browser settings. You may also use our cookie banner to opt in/out of non-essential cookies.

4. TERMS OF BUSINESS (OVERVIEW)

We provide full Terms of Appointment upon engagement. The following outlines our standard business practices:

• All services are subject to a written proposal and acceptance
• Work is conducted in accordance with current building regulations and industry standards
• Fees, timelines, and scope will be detailed in a formal agreement
• We hold appropriate professional indemnity and public liability insurance

For a full copy of our Terms of Business, please contact: info@concept-mep.co.uk

5. ACCESSIBILITY STATEMENT

We are committed to making our website accessible to as many users as possible. If you encounter any issues, please contact us at info@concept-mep.co.uk.

6. MODERN SLAVERY & ANTI-BRIBERY POLICY

Concept-MEP Limited is a Consultancy company within the construction sector. The following weblink provides more information regarding the nature of our business www.concept-mep.co.uk

Concept-MEP Limited is dedicated to preventing modern slavery, human trafficking and bribery from taking place within its business and we place the same expectation on our suppliers.

We are committed to conducting business responsibly and ethically and to ensuring that all aspects of our business practices, including our supply chains, are free from any form of slavery.

We reject all forms of modern slavery which can take the form of unpaid of underpaid servitude, human trafficking and forced labour. We are committed to implementing effective systems and controls to ensure that it does not take place within our business and expect equal commitment from our supply chains.

Risk Assessment and Due Diligence

We assess the risk of modern slavery taking place in our business by identifying and managing any areas of concern within our business operations. As the provider of mechanical and electrical consultancy services there is minimal risk of modern slavery occurring within our direct business operations. We recognise we could be indirectly exposed to modern slavery and human trafficking through our supply chains.

We do not make use of high-risk supply chains which may be susceptible to modern slavery risks and ensure we partner with reputable suppliers.

7. Corporate Social Responsibility Policy

Concept-MEP Limited is committed to conducting business in a socially responsible, ethical, and sustainable manner. Our CSR approach focuses on four key areas:

Ethical Business Conduct

We operate with integrity, transparency, and respect for human rights. All employees are expected to uphold these values in their daily work. We promote fairness, diversity, and equal opportunity across all areas of employment.

Health, Safety & Wellbeing

We prioritise the health and safety of our employees, contractors, and the public. Our aim is to maintain a zero-accident environment and to promote safe working attitudes throughout the business.

Environmental Responsibility

As Low Carbon Consultants, we actively integrate sustainable design and environmental best practices into our projects. We support pollution prevention, biodiversity, and conservation efforts in all our operations.

Community Engagement

We are committed to supporting the communities in which we operate by encouraging local employment, promoting education in our industry, and working with responsible partners and suppliers who share our values.

This policy is embedded across all business activities and reviewed regularly to ensure continued relevance and impact.

8. Company Details

Company Name: Concept-MEP Limited

Registered Office: Unit 6, Tinwell Business Park, Steadfold Lane, Tinwell, Lincs, PE9 3UN

Company Registration No: 12476724

VAT Number: 346 4932 79

Contact: 01778 917167 / info@concept-mep.co.uk